What about Nuts?
A Dozen Eggs sugar cookies contain no nuts. However starting on September 21, 2009, A Dozen Eggs cookies are manufactured on equipment that also manufactures nuts.

How do I include a complimentary gift message with my cookies?
A complimentary gift message information can be added to the Add special instructions to seller section on the Paypal Review Your Payment Page, just before you pay. Our cards are 3.5 x 2 inches, so limit your message to 50 characters or less.

Do you make custom cookies?
Yes! but... the supply of cookie cutters and icing designs are limitless so any custom cookies must be made by special order and are subject to additional charges. Custom cookies are a minimum of 12 individual cookies or 12 boxes. If you are interested in custom cookies designs, contact us at 802.259.9109 or info@adozeneggs.com.

I don't need my order for a couple of months. When should I call you?
We want to get you on our production calendar as soon as possible. Even if you aren't sure of the final quantity, give us a call so we can know your order is coming in. We don't bake and ship your cookies until as close to your event as possible, but the more time we have to plan your order the better.

How do I place a custom order?
Custom orders can be placed by calling 802.259.9109. We require shipping information and a 50% deposit at the time the order is placed to reserve space on our production schedule. Final counts are not required until 2 to 4 weeks before the delivery date. The final 50% is charged when your order ships.

Where is A Dozen Eggs located?
A Dozen Eggs cookies is located in Mount Holly, Vermont. After 16 years living and working in Boston, Massachusetts, we have moved our cookie factory to the bucolic splendor of Vermont. Don't fret though, because you can still order our cookies to be delivered anywhere in the USA.

What are your hours?

A Dozen Eggs can be reached by phone (802.259.9109) or email info@adozeneggs.com Monday through Friday 9:00 am to 6:00 pm. Our cookies can be ordered online 24 hours a day!

What are your cookies made of?
A Dozen Eggs Sugar Cookies may contain:
Unbleached All Purpose Flour, Butter, Sugar, Eggs, Dutch Processed Cocoa Powder, Pure Vanilla Extract, Cinnamon, Clove, Nutmeg, Ginger, Allspice and Cayenne.

Our icing is made of:
Sugar, Corn Starch, Pasteurized Egg White, FD&C Red#40 & #3, Yellow #6 & #5, and Blue #1 & #2

Do you make your cookies in your house?
No. A Dozen Eggs makes all our cookies in our licensed Vermont production bakery. We are also serve-safe certified.

I have a large cookie order and you are a small shop. Can you produce large order?
A Dozen Eggs may be small but we are extremely flexible. We can produce almost any order you can give us. Just call and ask and we will figure out a way to get it done.

How long are your cookies fresh for?
A Dozen Eggs cookies can remain fresh for about four to six weeks if properly stored. We use natural ingredients like butter and vanilla extract so our cookies may have a shorter shelf life, but they taste much better. We recommend keeping them in a cool, dry place when not being eaten.

Do you offer bulk discounts?
A Dozen Eggs offers bulk discounts on orders of 50 units or more. Please contact us at 802.259.9109 or info@adozeneggs.com.

What if I want to cancel my order?
Order cancellation before 2 weeks of the shipment date will result in a 50% charge of the total order.
Order cancellation within 2 weeks of the shipment date will result in a 50% to 100% charge of the total order, depending on where we are in production.

How much does it cost to ship my package?
A Dozen Eggs charges a flat shipping fee of $9.00 for orders up to $57.00, $12.00 for orders up to $110.00, and $18.00 for orders $150.00 and above.

How long does it take for my cookies to arrive?

With the exception of a few of our most popular cookies, A Dozen Eggs cookies are made to order. It generally takes 3 to 5 business days to produce the cookies and 1 to 5 business days for shipping.

For most residential deliveries, A Dozen Eggs cookies will ship US Priority Mail and will arrive in approximately 2-3 days from the shipment date, however, exact arrival date is not guaranteed. We cannot track Priority Mail packages and they are generally delivered separate from regular mail. If the recipient is not home, a notice is left in the mailbox.

For Special Orders and Business Delvieries, A Dozen Eggs cookies cookies are shipped UPS Ground and will arrive in approximately 1-5 days from the shipment date. We are able to track UPS Ground packages.

What if my cookies do not arrive?

You will be notified by email, if we are provided with an incorrect address or the package is refused by the recipient and returned to us. A Dozen Eggs will not refund your money for incorrect shipping information or packages refused by recipients. We will ship a new tin of cookies at half the cost, but shipping will be charged at full price. If A Dozen Eggs put an incorrect address on the box, we will refund your purchase, or ship a new package at no charge to you.